Order
How do I know if my order has been placed successfully?
Once your order has been registered, an order confirmation will be sent to the email address you provided at checkout. Please check your spam folder if you do not find the message.
If you have not received an order confirmation, please contact us at support@nordburen.se.
Can I change or cancel my order?
Please contact us as soon as possible. We will try to help you, but we cannot guarantee that an order can be changed or canceled once it has started to be processed.
I have entered the wrong address. What do I do?
Contact us immediately and provide your order number and the correct delivery address. If the order has already been shipped, we cannot always change the address.
Products
How do I find information about materials and dimensions?
Available information about materials, dimensions, functions, and care is found on each product page.
Since products may come from different brands and suppliers, the information may vary between different items.
Can the color differ from the images?
We try to reproduce colors as accurately as possible. However, colors may be perceived differently depending on the screen, lighting, and image settings.
Do out-of-stock products come back?
Some products are restocked, while others are only available in limited quantities. Please keep an eye on the product page or sign up for our newsletter.
Delivery
What is the delivery time?
Estimated delivery time is shown in our delivery information and may also be indicated on the product page. Delivery time may vary depending on the product, supplier, and delivery address.
How do I track my order?
When tracking information is available, it will be sent to the email address you provided at the time of purchase.
Can products in the same order be delivered separately?
Yes. If an order contains products from different warehouses or suppliers, it may be divided into several shipments. You do not pay extra shipping because of this.
Returns and refunds
Can I return an item?
Yes, you normally have the right to cancel your purchase within the time period specified in our return policy, provided that the conditions for return are met.
How do I make a return?
Contact us at support@nordburen before sending the item back. Provide your order number and which product you want to return.
When will I receive my refund?
Once the return has been received and approved, the refund will be processed to the same payment method used for the purchase. It may then take a few banking days for the amount to appear in your account.
What do I do if the item is damaged or faulty?
Contact us as soon as possible and include:
- order number
- description of the problem
- clear pictures of the item
- pictures of the packaging if it is damaged
We will get back to you with further instructions.