Right of withdrawal and returns
We want you to feel secure with your purchase from Nordburen.
As a consumer, you generally have the right to cancel a purchase within 14 days from the day you received the item, in accordance with applicable consumer legislation.
Always contact us before returning a product.
Email: support@nordburen.se
Please include:
- order number
- product name
- reason for return
- any pictures if the item is damaged or faulty
Requirements for returned items
For a return to be approved, the item must generally be:
- unused
- in original condition
- with any labels still attached
- returned in original packaging when possible
- well-packaged
You have the right to examine the item in a manner similar to a physical store. If the item has been handled more than necessary, a deduction for depreciation may apply.
Return shipping
The customer is normally responsible for return shipping when exercising the right of withdrawal, unless otherwise stated.
Do not send a return without first contacting us and receiving return instructions. The return address may vary depending on the product and warehouse.
Damaged, defective or incorrect item
Please contact us as soon as possible if you have received:
- a damaged product
- a defective product
- the wrong product
- an incomplete delivery
Attach clear pictures of the product and packaging. We will assess the matter and get back to you with an appropriate solution.
Do not return a damaged or incorrect item before receiving instructions from us.
Refunds
Once the return has been received and checked, we will notify you if it has been approved.
Approved refunds are typically made to the same payment method used for the purchase.
After the refund has been processed, it may take a few banking days for the amount to appear, depending on the payment provider and bank.
Products that may be exempt
The right of withdrawal may be limited for certain types of products, for example:
- personally customized products
- sealed hygiene products where the seal has been broken
- products that can deteriorate quickly
- digital content that has begun to be delivered after approval
Any exceptions will be stated on the product page or in our terms and conditions.